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• » Bulletin

Bulletin Board

- COVID 19(Coronavirus) -

We remain open for UK and International Mail Order. The majority of services have returned to normal although some areas of the world may still be affected. Overseas customers are advised to check the current Royal Mail International Incident Bulletin for latest information on their destination country. By default we use Priority mailing services so there is no advantage in adding this service to international destinations.

Most UK areas are running a normal service but periodically some may be affected by disruptions and delays due to staff shortages resulting in a small number of deliveries taking longer than the usual 1-3 days norm although the situation is widely variable across the UK . Generally the situation is continuing to improve, but we do appreciate your patience and understanding in awaiting deliveries.

For urgent items we still recommend using Priority Delivery (+£6.00 supplement on top of standard 1st Class) for next working day service. Priority Delivery is a despatch option and will not speed-up the supply of sold out items on order.

Back-Orders

We are experiencing longer than usual supply times for some out of stock titles especially from some Italian and US publishers following the widespread lockdown which is having a knock-on effect with many publishers and suppliers.

Publications from Berben's new owner Edizioni Curci, are proving particularly slow as not only are they recovering from a three month closure but they are also restyling the previously drab, blue Berben custom print editions into a larger and more visually appealing format. This is naturally slowing delivery times for back ordered items. Patience please! However, stock is arriving regularly as they are working through their backlog. Please check first if the item(s) you require are particularly urgent.

We thank you for your patience, custom and loyalty and remain as always at your service. Please feel free to either message or call us with any orders or enquiries.

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- Strong Customer Authentication 2 -

From 14 September 2019, in response to a change in European law an extra layer of authentication may be requested before online payment can be authorised. This will usually take the form of a one-time code which will be sent via SMS text to your mobile phone.

The new system is called Strong Customer Authentication (SCA), and will randomly apply whenever you make a purchase from all retailers, including Guitarnotes. This applies only to customers within Europe.

Should you experience any problems with your payment transaction please call us:

UK: 0776 500 4663
International: +44 776 500 4663