A few international customers may be experiencing issues completing online payments. We are working on an upgrade, so please contact us if you need help with your payment.
Next Posting Day
Read about our 50 year history- page updated.
Tip of the Day
Avoid mixing AVAILABLE with OUT OF STOCK items as this will delay despatch of your order by at least 3-4 weeks.
Brexit and EU
* EU & US customers - Cheaper shipping rates and goods prices from January 1st!...2.... * Important new requirements for customers in BRAZIL & RUSSIA....... * Stock deliveries. PLEASE READ!
Book of the Month
FALLA: Guitar Duos (Llobet)
Do you want to know how to change your password or amend a submitted order? Queries about shipping, Paypal and the answer to many others can be found on our updated FAQ page!
"All my students, their parents, music department at school and I canít thank you and Guitarnotes team enough. We are so grateful for the prompt response and for being there during such a hard time." May 2021
3 Nouvelles Etudes ...
The Guitarist's Way, Book 1...
The Young Guitarist's Progress: Part 1...
Guitar Works Vol.3(Gangi/Carfagna)...
The Young Guitarist's Progress: Part 2...
Gitano Guitar Support...
Pro Arte: EJ45X3 Pack Normal Tension...
The Guitarist's Way, Book 2...
The Guitarist's Progress, Book 1...
Famous Choros, Vol.1 (Fenicio/Reis/Santos)...
- 3D Secure -
3D Secureô (3DS) is a secure online payment service available for Visa and MasterCard payments. The authentication procedure is simple and involves 3 steps. - Place your order and enter your debit or credit card information as usual. Your bank will then ask you to verify your identity by entering an authentication code which they will send to you as an SMS(text) message.
Some customers may currently be experiencing difficulty with this final stage. We are currently working on an upgrade so if you experience difficulties with the payment process, please contact us for help.
- Brexit -
- New requirements for customers in Brazil & Russia -
For customs purposes, Russian and Brazilian customs require the submission of an addressee specific identification number(personal tax number) when Russian/Brazilian individuals or organisations import goods from overseas. This is a 10 or 12 digit tax code for shipments into Russia and to Brazil the persons CPF in the format: 000.000.000-00.
Failure to provide this data can result in items being returned or even destroyed by customs authorities is Russia or Brazil.
- COVID 19(Coronavirus) -
We remain open for UK and International Mail Order. The majority of services are running normally and we continue with despatches throughout the week. Overseas customers are advised to check the current Royal Mail International Incident Bulletin for latest information on their destination country.
Most UK areas are running a regular service but periodically some may be affected by disruptions and delays due to staff shortages resulting in a small number of deliveries taking longer than the usual 1-3 days norm although the situation is widely variable across the UK . Generally the situation is near to normal, but we do appreciate your patience and understanding in awaiting deliveries.
For urgent items we still recommend using Priority Delivery (+£6.00 supplement on top of standard 1st Class) for next working day service following despatch. Priority Delivery is a despatch option and will not speed-up the supply of out of stock items. For same day despatch of stock items, orders must be placed by 1:00pm. Our posting days are usually Monday, Wednesday and Friday(subject to change) but please check our home page for the next available posting day prior to ordering.
We are still experiencing longer than usual supply times for some out of stock titles especially from some Italian and US publishers following the widespread lockdown which is having a knock-on effect with many publishers and suppliers.
Publications from Berben's new owner Edizioni Curci, are proving particularly slow as they are undertaking a reprint of the catalogue(items are prefixed with a single letter "B"). With over 6000 titles in progress, this is naturally slowing delivery times for back ordered items. Patience please! However, stock is arriving regularly as they are working through their backlog. Please check first if the item(s) you require are particularly urgent.
We thank you for your patience, custom and loyalty and remain as always at your service. Please feel free to either message or call us with any orders or enquiries.
- Strong Customer Authentication 2 -
From 14 September 2019, in response to a change in European law an extra layer of authentication may be requested before online payment can be authorised. This will usually take the form of a one-time code which will be sent via SMS text to your mobile phone.
The new system is called Strong Customer Authentication (SCA), and will randomly apply whenever you make a purchase from all retailers, including Guitarnotes. This applies only to customers within Europe.
Should you experience any problems with your payment transaction please call us:
UK: 0776 500 4663
International: +44 776 500 4663