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• Viewing: Home
• » Bulletin

Bulletin Board

- International Customers-

Following the introduction of new EU VAT rules in June, we are taking measures to ensure any burden of import duty to you is minimised. For this reason all receipts will now be sent to you electronically. We hope this will help maintain the smooth passage of your orders.

 - Reduced shipping rates -

We have now been able to reduce standard shipping rates for all UK and international destinations. Following Brexit changes, both Switzerland and Norway have been reclassified to Western Europe rather than the more expensive non-EU RoW rate.

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- 3D Secure -

3D Secure™ (3DS) is a secure online payment service available for Visa and MasterCard payments. The authentication procedure is simple and involves 3 steps. - Place your order and enter your debit or credit card information as usual. Your bank will then ask you to verify your identity by entering an authentication code which they will send to you as an SMS(text) message.

Work has now completed on integrating 3DS into the payment process. However please contact us for help if you experience any difficulties.

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- Brexit -

• Following the end of the transition period on 31st December, EU customers will no longer be charged 20% VAT on goods or shipping. Printed Music remains zero rated 0%.
• Standard Tracked Air Mail rates to EU countries and USA are reduced.
• Whilst new customs processes are put in place, deliveries across the EU and elsewhere may take slightly longer than previously. We apologise, but this is out of our control.
• Supplies sourced in the EU are also taking longer than previously. There are currently long delays in customs resulting in supplies being delayed by 7-10 days and more.
• This was all so predictable and avoidable. Thank you Boris!

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- New requirements for customers in Brazil & Russia -

For customs purposes, Russian and Brazilian customs require the submission of an addressee specific identification number(personal tax number) when Russian/Brazilian individuals or organisations import goods from overseas. This is a 10 or 12 digit tax code for shipments into Russia and to Brazil the persons CPF in the format: 000.000.000-00.

Failure to provide this data can result in items being returned or even destroyed by customs authorities is Russia or Brazil.

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- COVID 19(Coronavirus) -

We remain open for UK and International Mail Order. The majority of services are running normally and we continue with despatches throughout the week. Overseas customers are advised to check the current Royal Mail International Incident Bulletin for latest information on their destination country. 

Most UK areas are running a regular service but periodically some may be affected by disruptions and delays due to staff shortages resulting in a small number of deliveries taking longer than the usual 1-3 days norm although the situation is widely variable across the UK . Generally the situation is near to normal, but we do appreciate your patience and understanding in awaiting deliveries.

For urgent items we still recommend using Priority Delivery (+£6.00 supplement on top of standard 1st Class) for next working day service following despatch. Priority Delivery is a despatch option and will not speed-up the supply of out of stock items. For same day despatch of stock items, orders must be placed by 1:00pm. Our posting days are usually Monday, Wednesday and Friday(subject to change) but please check our home page for the next available posting day prior to ordering.

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- Back-Orders -

We are still experiencing longer than usual supply times for some out of stock titles especially from some Italian and US publishers following the widespread lockdown which is having a knock-on effect with many publishers and suppliers.

Publications from Berben's new owner Edizioni Curci, are proving particularly slow as they are undertaking a reprint of the catalogue(items are prefixed with a single letter "B"). With over 6000 titles in progress, this is naturally slowing delivery times for back ordered items. Patience please! However, stock is arriving regularly as they are working through their backlog. Please check first if the item(s) you require are particularly urgent.

We thank you for your patience, custom and loyalty and remain as always at your service. Please feel free to either message or call us with any orders or enquiries.

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- Strong Customer Authentication 2 -

From 14 September 2019, in response to a change in European law an extra layer of authentication may be requested before online payment can be authorised. This will usually take the form of a one-time code which will be sent via SMS text to your mobile phone.

The new system is called Strong Customer Authentication (SCA), and will randomly apply whenever you make a purchase from all retailers, including Guitarnotes. This applies only to customers within Europe.

Should you experience any problems with your payment transaction please call us:

UK: 0776 500 4663
International: +44 776 500 4663