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Book of the Month

PONCE-24 Preludes (Grondona)

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FAQ

If you want to know how to change your password or how to add an item to a completed order, have questions about shipping or are looking for the answer to many others, then check our updated FAQ page!

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Guitar of the Month

Guitarras CUENCA 70R

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Cuenca Guitars

VIDEOS: CUENCA Guitars auditioned by Fernando Espi (Madrid Conservatoire) View the playlist.

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» Shipping

Delivery Charges

Whilst we don't impose a minimum order value, there is a minimum delivery charge for all orders(see below) so please bear this in mind when making an order.

At checkout, shipping costs are automatically calculated, based on the value and weight of the parcel, the destination you specify and the shipping method of the order.

UK comprises: England (inc.Channel Islands), Scotland, Wales and Northern Ireland.
European Union comprises: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland (Republic of), Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovak Republik, Slovenia, Spain(except Canary Is.), Sweden.
All other countries comprise the Rest of the World

All goods to UK addresses are sent by either 1st Class Post or for heavier parcels by Courier service.
Priority Delivery

An optional Priority delivery service is available at an extra cost. (Delivery Monday-Friday only excluding Bank Holidays). For same day despatch of priority orders please ensure orders are made before 1:00pm(UK time)

For bulkier items such as guitars, cases and larger accessories, a flat rate is applied.

A signature is required for all priority deliveries so someone must be available at the point of delivery to accept the package. If a delivery is missed, Royal Mail will leave a "Something for You" card so you can collect the package the next day from your local RM delivery office or re-arrange delivery for a day convenient to you.

	Standard Shipping rate from		Priority Service supplement
	£3.50		+ £6.00(+VAT)

Delivery Times
Standard Service	1-2 days
Priority Service	Next Working Day*

European Union

For security and peace of mind all goods to EU addresses are sent by either a Priority Air Mail service or for larger shipments(over 2kg) by tracked courier(UPS/DPD etc) so DO NOT SELECT the extra Priority delivery option.

	Standard Shipping rate from		Priority Service supplement
	£10.00(+VAT)		+£6.00(+VAT)

Delivery Times
Standard Service	3-5 days
Priority Service	3-5 days**

Rest of the World

For security and peace of mind all goods to non-EU addresses are sent by either a Priority Air Mail service or for larger shipments(over 2kg) by tracked courier(UPS/DPD etc) so DO NOT SELECT the extra Priority delivery option.

	Standard Shipping rate from		Priority Service supplement
	£12.00		+£6.00

Delivery Times
Standard Service	7-10 days
Priority Service	7-10 days**

Delivery Times

Delivery expectations in working days from date of despatch. Non-EU customers please allow extra time for Customs clearance. All delivery times exclude delays caused by industrial action or other force majeur out of our control.

* Next Working Day(excludes parts of Highlands & Islands and N.Ireland)

** All international deliveries use a Priority mail service as standard. Do not use the Priority supplement.

For UK mainland customers using Priority Delivery, where orders are completed before 2.00pm, deliveries are scheduled before close of business day as follows.

For guitars, allow one day extra for special packaging and ordering a courier collection.

We accept a wide range of payment methods