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Cuenca Guitars

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» Shipping

Delivery Charges

There is a flat rate delivery charge for all orders up to a given threshold, thereafter a percentage of the total order value is charged (see below for details) so please bear this in mind when making an order.

In addition some heavier items may incur a supplementary charge. However, small items such as strings, nail papers etc can be added to an order shipping free.

At checkout, shipping costs are automatically calculated, based on the value and weight of the order, once the destination and any supplementary service have been selected.

UK comprises: England (inc.Channel Islands), Scotland, Wales and Northern Ireland.
European Union comprises: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland (Republic of), Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovak Republik, Slovenia, Spain(except Canary Is.), Sweden.
All other countries comprise the Rest of the World

All goods to UK addresses are sent by either 1st Class Post(standard) or for heavier parcels by Courier service.
Priority Delivery*

An optional Priority delivery service is available at an extra cost. (Delivery Monday-Friday only excluding Bank Holidays). For same day despatch of priority orders please ensure orders are made before 1:00pm(UK time)

For bulkier items such as guitars, cases and larger accessories, a flat rate is applied.

A signature is required for all priority deliveries so someone must be available at the point of delivery to accept the package. If a delivery is missed, Royal Mail will leave a "Something for You" card so you can collect the package the next day from your local RM delivery office or re-arrange delivery for a day convenient to you.

* Force majeure exemptions apply

Value	Standard Shipping	Priority Service supplement
under £39.50	£3.95	+ £6.00(+VAT)
£39.50+	10.00%	+ £6.00(+VAT)

Delivery Times
Standard Service	1-3 working days
Priority Service	Next working day*

NB Force majeure conditions currently apply

European Union

For security and peace of mind all goods to EU addresses are sent by either a Priority Air Mail service or for larger shipments(over 2kg) by tracked courier(UPS/DPD etc) so it isn't necessary to select the extra Priority delivery option! However if you do select priority it will help supplement the shipping costs.

Value	Standard Shipping rate	Priority Service supplement
under £55	£10.00(+VAT)	+£6.00(+VAT)
£55+	17.50%	+£6.00(+VAT)

Expected Delivery Times
Standard Priority Service	3-5 days**

Rest of the World

For security and peace of mind all goods to non-EU addresses are sent by either a Priority Air Mail service or for larger shipments(over 2kg) by tracked courier(UPS/DPD etc) so it isn't necessary to select the extra Priority delivery option! However if you do select priority it will help supplement the shipping costs.

Value	Standard Shipping	Priority Service supplement
under £55	£12.50	+£6.00
£55+	22.50%	+£6.00

Expected Delivery Times
Standard Priority Service	7-10 days**

Delivery Times

Delivery expectations in working days from date of despatch. Non-EU customers please allow extra time for Customs clearance. All delivery times exclude delays caused by industrial action or other force majeur out of our control.

* Next Working Day(excludes parts of Highlands & Islands and N.Ireland) with force majeure excepted.

** All international deliveries use a Priority mail service as standard. Do not select the Priority supplement.

For UK mainland customers using Priority Delivery, where orders are completed before 1.00pm, deliveries are scheduled before close of business day as follows.

For guitars, allow one day extra for special packaging and ordering a courier collection.

We accept a wide range of payment methods