Frequently Asked Questions
Apart from needing a refresh after 14 years, the software used to make the website function was also antique in programming terms and would no longer be supported. The alternative to closing down completely and cease trading was to have a brand new simpler site created using the same data as previously. So in Autumn 2024 we published our new website.
This has necessitated a few changes of functionality which means customers can no longer pay directly via the website, however any teething issues in the new system have now been ironed out and we hope customers with find the new ordering methodology smooth and fast.
Search or browse and click the "Add" button next to the item(s) you wish to order. This places the item in the shopping basket at the top of the page. Once you are ready, click the checkout button and complete the requested details on the checkout page.
There is no online payment at this stage, this will be made later as we will first check the availability of the items in your order and then send you an itemised delivery inclusive invoice with secure payment instructions included.
Our new webshop no longer stores user details so there is no log-in or password. All details from the previous site have been deleted for your peace of mind.
Hover over the Products button to select the type of product you wish to view or simply select Products to see all our stock list.
To browse a particular category of music, click on the drop-down list in the Search by Category box and select the category you wish to peruse eg. 2 Guitars, then click on the Search button to action the search. Results can then be sequenced either by Title, Author(composer) or Price, both A-Z and Z-A.
Results can also be filtered by category. In the right hand column of results click on the sub-category you wish to peruse to see only results in that particular category eg. 2 Guitars
All the music listed is available from stock. (E&OE) You will receive an itemised invoice before payment to ensure you only pay for items held in stock.
Simply click the title and all product details will drop down. To close the details, click again on the title.
With over 40 years of assessing guitar music, the difficulty/skill level of each book has been individually graded as follows:
Very easy: Beginner
Easy: Grades 1-3
Intermediate: Grades 4-5
Intermediate/Advanced: Grades 6-8
Advanced: Grade 8+
Bear in mind that some books will contain a wide range of difficulty levels many of which will overlap our gradings, frequently there is further guidance in the accompanying text. These should be taken as a rough guide and not an absolute level.
Certainly! If you wish to order a number of items we offer the following discounts for music:
| Quantity | Discount | |
| 1-2 items | 0% | |
| 3-5 items | 5% | |
| 6-9 items | 10% | |
| 10+ items | 15% |
These will be shown in the quotation sent with the payment request.
Price reduced items through other promotional discounts will not be subject to further discount although will be counted towards the total number of items.
Payment can be made either with credit/debit card via PayPal secure link or by bank transfer (BACS). A linked PayPal invoice will be sent by separate email to the Guitarnotes quotation containing our BACS details. PayPal payment does not require you to have a PayPal account as you can pay by credit/debit card in the usual way as a guest.
Once payment is received we will notify you of the despatch of your order and tracking details where applicable. We will endeavour to send invoice and secure payment link within one working hour of receipt during business hours. Out of hours this will naturally take longer. Once invoiced, items are reserved for you for three days.
Yes, in all probability there will be a charge to pay so please check with your country's customs regulations before ordering. As the importer you are responsible for paying all import fees although we will do our best to minimise the burden for larger orders.
Customers in Portugal and Brazil will need to provide their personal tax ID number (CPF) for customs clearance. We will request this when we send our invoice.
For refused orders, we will refund the value of goods less shipping after inspection where items are deemed resaleable at the original price.
Flat rate shipping for standard sized music and strings is as follows:
Orders weighing over 500gm are charged pro-rata.
No, we can only supply items listed on our website.
No, all the goods we sell is sold as physical media and posted to you. We do not own the copyright of works to sell them as downloads/PDFs. Nor can we scan and email music to you prior to despatch.
No. Due to the abundance of mechanical copying of print and recorded media, we do not sell goods on approval.
Certainly!
PayPal is one of the world's most popular payment platforms for online transactions. You do not need a PayPal account to pay by this means and can checkout as a guest using most credit/debit cards to pay securely in the usual way.
Classical guitar music is almost entirely notated using standard music notation. A number of editions include guitar tablature alongside the music notation.
All such editions are marked TAB/NOT, otherwise all other editions will be in standard notation only.
To redeem your voucher either:
telephone (0776 500 4663) with your order quoting the voucher number or
submit an online order in the usual way, once you have received your itemised invoice, email your details with the voucher number and we will match this to your online order and process it as normal.
If the total exceeds the value of your voucher then please telephone with card details to pay any outstanding balance.
Most in-stock orders are sent within 1 working day, meaning that UK customers should not normally have to wait more than about 1-3 days for an order to arrive. International orders are typically delivered within 7-10 days depending on destination.
Don't panic! Please contact us to confirm exactly when your order was dispatched. If it appears that a parcel has gone missing in the post, we will organise a replacement for you. Due to occasional delays in the postal system, we request that UK customers allow 11 working days after the date of despatch as Royal Mail will not undertake claims for delayed/missing deliveries before this.
Sometimes Royal Mail can't deliver an item to you because nobody was at home to sign for it, or if it was too big for your letterbox. In this case a "Something for You" card will be left for you and you will be able to collect the item from your local RM Delivery Office. Alternatively if you are unable to go there to collect it, Royal Mail are happy to make a Redelivery to get your item to you safely: http://www.royalmail.com/personal/receiving-mail/redelivery
Overseas customers should inform us of any parcels that have not arrived, but may be asked to wait longer before a replacement is sent.
Following the full implementation of Brexit on January 1st 2021 and the increased burden of administration for importing goods from the EU, we took the regrettable decision to cease trading guitars.
However we may on occasional have a "special" instrument available so please check online.
None! As payment is no longer made directly through our website no personal information is stored either online or offline. Any information submitted via our checkout will only be used for the duration of processing your order and will not be used for marketing purposes.
All archived information stored on our previous website has been deleted.
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