NEW!
About Us
Contact
FAQ
Do you want to know how to change your password or amend a submitted order? Queries about shipping, Paypal and the answer to many others can be found on our updated FAQ page!
The Guitarist's Way, Book 1...
The Guitarist's Practice Book...
The Guitarist's Way, Book 2...
The Young Guitarist's Progress: Part 1 [GM6]...
The Guitarist's Way, Book 3...
...
The Young Guitarist's Progress: Part 2 [GM7]...
The Guitarist's Progress: Book 1 [GM1]...
...
The Guitarist's Way, Book 4...
Where are my user account details?
How do I know an item is in stock?
How do I browse a music category?
How do I view more details for an item?
How is music graded for difficulty?
Do you offer Quantity discount?
Can I order an item not listed on your website?
Can I download music from your web shop?
Do you send goods on approval?
Is the music you sell in standard notation or tablature?
How do I redeem a Guitarnotes Gift Voucher?
How long does an order take to arrive?
What do I do if my order has not arrived?
What information do you hold about me?
How do I make an order?
The easiest way to place an order is to click the "Add" button next to the item you wish to order. This will place the item in the shopping basket at the top of the page. Once you are ready, click the checkout button and complete the requested details on the checkout page. There is no online payment at this stage which will be made later as we will check the availability of the items in your order first and then send you an itemised invoice with payment instructions included.
Where are my user account details?
Our new webshop no longer stores user details so there is no log-in or password. All details from the previous site have been deleted for your peace of mind.
How do I browse a music category?
Click on the Products button to see all our stock list. In the right hand column you will see a linked category in which the item is listed eg. 4 guitars Click on this link and this will produce a list of all products in this category. You can also filter search results in the same way.
How do I know an item is in stock?
All the music listed is available from stock. (E&OE) You will receive an itemised invoice before payment to ensure you only pay for items held in stock.
How do I view more details for an item?
Simply click the title and all product details will drop down. To close the details, click again on the title.
How is music graded for difficulty?
With over 40 years of assessing guitar music, the difficulty/skill level of each book has been individually graded as follows:
Very easy : Beginner
Easy : Grades 1-3
Intermediate : Grades 4-5
Intermediate/Advanced : Grades 6-8
Advanced : Grade 8+
Bear in mind that some books will contain a wide range of difficulty levels many of which will overlap our gradings. These should be taken as a rough guide and not an absolute level.
Do you offer Quantity discount?
Certainly! If you wish to order a number if items we offer the following discounts:
3% discount if your order 3-5 items
5% discount if you order 6-10 items
10% discount if you order 11 or more
How do I pay for my order?
Payment can be made either with credit/debit card by telephone or via secure link by Paypal. We will send a PayPal payment request by separate email alongside your itemised invoice. Once payment is received we will notify you of the despatch of your order and tracking details where applicable. We will endeavour to send invoice and secure payment link within one working hour of receipt during business hours.
How much is shipping?
Flat rate shipping for music and strings is as follows:
£3.95 : UK
£10.00 : Europe
£13.00 : Rest of the World
Bulkier, heavy items are price pro-rata
Can I order an item not listed on your website?
No, we can only supply items listed on our website.
Can I download music from your web shop?
No, all the goods we sell is sold as physical media and posted to you. We do not own the copyright of works to sell them as downloads/PDFs. Nor can we scan and email music to you prior to despatch.
Do you send goods on approval?
No. Due to the abundance of mechanical copying of print and recorded media, we do not sell goods on approval.
Can I use PayPal?
Certainly, PayPal is one of the main payment methods for online transactions. You do not need a PayPal account to pay by this means and can use most credit/debit cards to pay securely.
Is the music you sell in standard notation or tablature?
Classical guitar music is almost entirely notated using standard music notation. A number of editions include guitar tablature alongside the music notation.
All such editions are marked TAB/NOT, otherwise all other editions will be in standard notation only.
How do I redeem a Guitarnotes Gift Voucher?
To redeem your voucher either:
telephone (0776 500 4663) with your order quoting the voucher number or
submit an online order in the usual way, once you have received your itemised invoice, email your details with the voucher number and we will match this to your online order and process it as normal.
If the total exceeds the value of your voucher then please telephone with card details to pay any outstanding balance.
How long does an order take to arrive?
Most in-stock orders are sent within 1 working day, meaning that UK customers should not normally have to wait more than about 1-3 days for an order to arrive. International orders are typically delivered within 7-10 days depending on destination.
What do I do if my order has not arrived?
Don't panic! Please contact us to confirm exactly when your order was dispatched. If it appears that a parcel has gone missing in the post, we will organise a replacement for you. Due to occasional delays in the postal system, we request that UK customers allow 11 working days after the date of despatch as Royal Mail will not undertake claims for delayed/missing deliveries before this.
Sometimes Royal Mail can’t deliver an item to you because nobody was at home to sign for it, or if it was too big for your letterbox. In this case a "Something for You" card will be left for you and you will be able to collect the item from your local RM Delivery Office. Alternatively if you are unable to go there to collect it, Royal Mail are happy to make a Redelivery to get your item to you safely: http://www.royalmail.com/personal/receiving-mail/redelivery
Overseas customers should inform us of any parcels that have not arrived, but may be asked to wait longer before a replacement is sent.
Can I track my order?
All international orders are sent by a tracked service where available. On completing your order we will send you an email with its tracking details and a link to the Royal Mail Track and Trace page. Please use this to track the progress of your shipment. A further link to your own national postal service is usually provided by Royal Mail.
Do you stock guitars?
Following the full implementation of Brexit on January 1st 2021 and the increased burden of administration on a micro-business for importing goods from the EU, we took the regrettable decision to cease trading guitars.
However we may on occasional have a "special" instrument available so please check online.
What information do you hold about me?
None! As payment is no longer made directly through our website we no longer hold any of your personal details.