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FAQ
If you want to know how to change your password or how to add an item to a completed order, have questions about shipping or are looking for the answer to many others, then check our updated FAQ page!
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Frequently Asked Questions
Why has my account disappeared? Following the implementation of GDPR in May 2018, all user accounts which have been dormant (ie. no orders associated with the account) since the beginning of 2017 have been deleted. In this case, you will need to re-register and create a new user account Whilst we don't impose a minimum order value, a minimum delivery is charged for all orders so bear this in mind when ordering. Remember the basic delivery charge will be sufficient for orders over £60 overseas and more inland, so make the most of the single charge. Please click here for details of our delivery charges and times. Available: In Print. Usually available from stock or in short supply time Special Order Item: Custom printed or imported with longer supply time Re-printing: Not available, new edition in preparation Out of Print(Permanently): Gone, finished! In Preparation: Not yet available Sold-Out of Stock: In Print. Non-stock item available to order. Sold-On Order: In Print. Stock item back-ordered with our supplier. Usually longer supply time. Can I use PayPal? As a last resort, we accept PayPal payment for customers with no other means of payment. Simply make your order in the usual way and at checkout make a note of the total including shipping. Please then contact us requesting our account details for payment by Paypal. As payment is not to a business account 5% will be added for the extra administration involved processing the payment. Once we receive notification of payment, your order will be processed in the usual manner. Can I check the status of my order online? What information do you hold about me?
You can register for an account by clicking on 'Your Account' at the top of the page. Here, you are asked to enter your name, e-mail address and a password of your choice. Click on 'Create new Account' and your account will be ready to use. Whenever you return to the site to place an order, or to view your account details, you will need to log in using the e-mail address and password you gave when setting up the account.
If you forget your password, click on the link Forgot Password? on the log-in page on 'Your Account' page. You will then be asked to enter the e-mail address you use for this account and a new random password will be e-mailed to that address which you can use to log-in.
All prices are in GBP and will be converted to your local currency by your card issuer.
You can search for any word (title, composer, performer etc) or catalogue number in the search box on the left-hand side of the page. Please do not include punctuation or spaces in catalogue numbers and bear in mind that partial catalogue numbers can also be used in a search. More than one word can be entered into this box and the search results will contain every product against which all the words are found.
If you would like to enter more advanced search information (eg by difficulty level, nationality, publisher), then you can use the advanced search page. On this page, you can enter words into specific boxes which will only search those aspects of the product.
We would recommend that you always keep your searches as simple as possible. Searching for Arnold as opposed to Sir Malcolm Arnold will bring up more results. Try to enter words that you think are the most unique to the product(s) you are searching for.
How do I know an item is in stock?
To delete an item from your shopping cart, in the drop-down Quantity box next to the item you wish to delete, select '0' and press the Refresh button. This removes the item from your cart. Similarly to change any quantity, use the drop-down box to select the quantity required, then click Refresh.
Do you offer Quantity discount?
Can I order an item not listed on your website?
As long as an item is available from a UK supplier that we use, we will be able to obtain it for you. Please contact us with details of what you are looking for and we will do our best to obtain it for you. Our contact details are found here.
Do you send goods on approval?
Is it secure to submit my credit/debit card details on the Guitarnotes website?
Yes. We take the handling of credit and debit cards very seriously. All payment processing is administered by Barclaycard secure payment gateway whose security is industry standard.
How can I contact Guitarnotes?
We can be contacted by e-mail, telephone, and post. Please click here to view our contact details.
I just placed an order but can't see it on my order history.
Most in-stock orders are sent within 1 working day, meaning that UK customers should not normally have to wait more than about 1-2 days for an order to arrive. We aim to ship most out of stock item orders within 7 days, meaning that UK customers should not normally have to wait more than about 10 days for an order to arrive. If an item is holding up an order containing multiple items, we may ship a part-order and you will not be charged any carriage on the remaining item(s).
Customers ordering from outside of the UK should allow extra time for delivery.
What do I do if my order has not arrived?
Don't panic! Please contact us to confirm exactly when your order was dispatched (click here for contact details). If it appears that a parcel has gone missing in the post, we will organise a replacement for you. Due to occasional delays in the postal system, we request that UK customers allow 11 working days after the date of despatch as Royal Mail will not undertake claims for delayed/missing deliveries before this.
Overseas customers should inform us of any parcels that have not arrived, but may be asked to wait longer before a replacement is sent.
Yes, you can view whether or not an order has been sent on your account page. Please scroll down the page to view your complete order history. If you wish to receive a more detailed update of an incomplete order, please contact us and we will check for you as soon as possible. Please click herefor our contact details.
If you have an account with us, the only information we need to hold about you is your name and e-mail address. We cannot view your password at any time.
When you place an order through the website, our secure payment processor Barclaycard will also require a billing address, delivery address and credit/debit card details. However your card details are never held by us.
