How to Order
Ordering music from our website is just like buying it at a shop - you put the item(s) you want to purchase in your basket, then go to the checkout to pay. If you don't have an account with us already, you will need to create a username with your name and address. The very last step in the process is to make your payment, so you can change your mind at any stage before that.
Your Basket
To select any item, simply click on the 'Buy' button next to its description or on the Product Details page. The availability of an item will show one of the following:
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Usually in Stock (Stock title-either in stock or available to short order)
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Special Order Item (Non-stock title, often custom printed. Longer delivery times likely typically 6-8 weeks or longer)
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Re-printing (For reference only)
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Out of Print (For reference only)
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In Preparation (For reference only)
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Sold: Out of Stock (For reference only)
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Sold: On Order (Due, may be ordered)
That an item has been placed in your basket doesn't mean you have to purchase it - you can always remove it later.
The basket page lists the items you have chosen, the cost of each one, and the running total so far. When you get to the basket page, there are various changes you can make to the items you have selected:
Remove an item from the basket by changing the quantity in the drop-down list to '0' and clicking the 'Refresh' button.
Change the number of copies of an item you want by changing the quantity in the drop-down list to the required number, then clicking the 'Refresh' button.
Note: If you can't see anything in your basket, your browser may not be set up to accept cookies Check your browser's privacy or security settings to find out.
A summary of your basket's total contents and a link to your basket can be found at the top of every page as you browse around the site.
Click the 'Continue Shopping' link to look for more items to buy.
When you have finished shopping, are happy with what's in your basket and want to place your order, press the 'Checkout' button to give us your delivery and *billing address details for selection and calculation of delivery charges.
* The billing address is the address held by your card issuer where your card statements are sent. This must be entered exactly as it appears on your card statements.
Signing-In
If you are a returning customer and have previously set up an account with Guitarnotes enter the email address and password that you specified to sign-in to your account.
If your email or address details have changed, you can set up a new address and save it with your account details.
Forgotten password? No problem, simply follow the link from the account sign-in to be issued with a new password which you can subsequently personalise.
Entering Your Details
which we must have when you place a Guitarnotes order, so we can process it smoothly. Please be as complete and accurate as possible:
Address Details: If you have a short address that doesn't take up many lines, please leave some of the fields empty. Enter the Postcode (if none then leave blank) as this forms part of the address check performed by card authorisation.
Email Address: Please ensure that this is correct as you will need this information to track your order. We will also send an order confirmation message to this address when your order has been placed.
If you don't already have one, you can now save your details in a Guitarnotes Account. We advise you to choose a new password for your account, not one that you use anywhere else on the web.
Completing Your Order
Before you enter your payment details you will be shown a summary of your order so that you can review your purchases, your address and your delivery options, and correct any mistakes. Don't forget, there is no commitment to complete your order until you enter your payment details right at the end.
When you are happy with all your details you must click the acceptance of Terms and Conditions box (you can view these in a separate window by clicking the 'View' link) then click the 'Complete my Order' button to arrange payment.
You will then be transferred to our bank's (Barclays) secure ecommerce site. Complete all the details requested-some will be transferred automatically from the previous checkout. When you have finished you will be able to review all the details and you must then click the final Payment Confirmation button. Your order has now been placed.
Once completed, it isn't possible to add to an order without creating a new order and incurring a another delivery charge. If you wish to add to a completed order yet to be despatched, please send a request by email and we will forward you instructions for payment of the additional amount.
Order Confirmation
The bank will usually either accept your card or decline it, and the result is displayed on the following 'Order Status' page.
If there are no problems and your card is authorised by their processing system, your order will be accepted and given an order number, which uniquely identifies your order. Please quote this number if you need to contact us about your order.
If there are any problems with your order, you will be told that it has been declined. This may be because you entered your details incorrectly, there could be a problem authorising your card, or there may have been a temporary problem with our processing system.
There should be a message telling you why your order was declined so you can go back and try it again, or call your card-issuer. If the message is not clear or you continue to have problems, call us on +44 (0)115 962 2709 or email
A confirmation email message, summarising your order and its status, will be sent to you when your order is accepted. This email includes the order number, order summary and a link to our Order Tracking page, so you can keep track of the status of your order, or you can log on and view the status of your order at any time. Please note these are generated manually, so out of business hours(and during holiday closures) your 'Order Received' confirmation may be delayed.
The Order Status will be in one of the following states:
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Order Received (Your order is being processed)
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Order Collating (Your order is assembling, goods are on order)
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Sent for Despatch (Completed Order)
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Cancelled
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Back Order (Partial despatch made, item(s) to follow