We will pay the UK shipping costs for all online guitar purchases this month!
Guitar of the Month
Cuenca Z45 Beautifully figured ziricote wood back and sides for a guitar with a distinctive look and sound at a modest price.FREE UK SHIPPING March!
Book of the Month
Try at Home
Combining the convenience of internet shopping with our unique personal service a "try at home" option for guitar sales is now proving popular with customers. Call for details.
" A great experience. It was really relaxing to try a selection of guitars at home. I love my new Cuenca " Gary A. (Leicester) 9/16
ProArte: EJ45 Silver/Clear/Normal Tension...
Nail Papers (single pack)...
The Bible of Classical Guitar Technique...
The Guitarist's Way, Book 2...
The Best of Joaquin Rodrigo (Zigante)...
The Guitarist's Progress, Book 1...
Gitano Guitar Support...
Guitar Scales, Arpeggios & Studies Initial to...
The Guitarist's Way, Book 1...
The Best of Mauro Giuliani (Zigante)...
Can I use PayPal? Yes, we accept PayPal payment for customers with no other means of payment. Simply make your order in the usual way and at checkout make a note of the total including shipping. After logging into your PayPal account, send the total due using the "Send Money to friends and family" tab to our account: firstname.lastname@example.org Once we receive notification of payment, your order will be processed in the usual manner. Can I check the status of my order online? What information do you hold about me?
You can register for an account by clicking on 'Your Account' at the top of the page. Here, you are asked to enter your name, e-mail address and a password of your choice. Click on 'Create new Account' and your account will be ready to use. Whenever you return to the site to place an order, or to view your account details, you will need to log in using the e-mail address and password you gave when setting up the account.
If you forget your password, click on the appropriate link on the 'Your Account' page. You will then be asked to enter the e-mail address with which your account is associated and the password will be e-mailed to that address.
You can search for any word (title, composer, performer etc) or catalogue number in the search box on the left-hand side of the page. Please do not include punctuation or spaces in catalogue numbers and bear in mind that partial catalogue numbers can also be used in a search. More than one word can be entered into this box and the search results will contain every product against which all the words are found.
If you would like to enter more advanced search information (eg by difficulty level, nationality, publisher), then you can use the advanced search page. On this page, you can enter words into specific boxes which will only search those aspects of the product.
We would recommend that you always keep your searches as simple as possible. Searching for Arnold as opposed to Sir Malcolm Arnold will bring up more results. Try to enter words that you think are the most unique to the product(s) you are searching for.
To delete an item from your shopping cart, in the drop-down Quantity box next to the item you wish to delete, select '0' and press the Refresh button. This removes the item from your cart. Similarly to change any quantity, use the drop-down box to select the quantity required, then click Refresh.
Can I order an item that is not on your website?
As long as an item is available from a UK supplier that we use, we will be able to obtain it for you. Please contact us with details of what you are looking for and we will do our best to obtain it for you. Our contact details are found here.
Do you send goods on approval?
Is it secure to submit my credit/debit card details on the Guitarnotes website?
Yes. We take the handling of credit and debit cards very seriously. All payment processing is administered by Barclaycard secure payment gateway whose security is industry standard.
We can be contacted by e-mail, telephone, and post. Please click here to view our contact details.
Most in-stock orders are sent within 1 working day, meaning that UK customers should not normally have to wait more than about 1-2 days for an order to arrive. We aim to ship most out of stock item orders within 7 days, meaning that UK customers should not normally have to wait more than about 10 days for an order to arrive. If an item is holding up an order containing multiple items, we may ship a part-order and you will not be charged any carriage on the remaining item(s).
Customers ordering from outside of the UK should allow extra time for delivery.
What do I do if my order has not arrived?
Please contact us to confirm exactly when your order was dispatched (click here for contact details). If it appears that a parcel has gone missing in the post, we will organise a replacement for you. Due to occasional delays in the postal system, we request that UK customers allow 11 working days after the date of despatch as Royal Mail will not undertake claims for delayed/missing deliveries before this.
Overseas customers should inform us of any parcels that have not arrived, but may be asked to wait longer before a replacement is sent.
Yes, you can view whether or not an order has been sent on your account page. Please scroll down the page to view your complete order history. If you wish to receive a more detailed update of an incomplete order, please contact us and we will check for you as soon as possible. Please click herefor our contact details.
If you have an account with us, the only information we need to hold about you is your name and e-mail address. We cannot view your password at any time.
When you place an order through the website, our secure payment processor Barclaycard will also require a billing address, delivery address and credit/debit card details. However your card details are never held by us.
Can I use PayPal?
Yes, we accept PayPal payment for customers with no other means of payment. Simply make your order in the usual way and at checkout make a note of the total including shipping. After logging into your PayPal account, send the total due using the "Send Money to friends and family" tab to our account: email@example.com
Once we receive notification of payment, your order will be processed in the usual manner.
Can I check the status of my order online?
What information do you hold about me?