TERMS, POLICIES AND PROCEDURES
Guitarnotes is committed to providing a secure, private and fair shopping
experience.
Use the links below to view our policies.
GENERAL |
DELIVERY |
RETURNS |
PRIVACY |
SECURITY
GENERAL
CURRENCY
All items are priced in GBP(Pounds Sterling) and will be converted to your
local currency by your bank or card company. For current exchange rates:
http://www.xe.com/ucc/
AVAILABILITY
Where possible we have tried to indicate the long term unavailability for
all products. This is not a live status of current stock availability and,
in some circumstances, products indicated as in stock may not be available
from stock at the time of receipt of the order by us. Nevertheless we will
contact you to inform you of this.
COPYRIGHT/OWNERSHIP
Guitarnotes is the trading name of Spanish Guitar Centre, Nottingham
DISCLAIMER
To the fullest extent permitted by law, Guitarnotes is providing this web
site and its contents on an "as is" basis and makes no (and expressly
disclaims all) representations or warranties of any kind, express or
implied, with respect to this web site or the information, content,
materials or products included in this site including, without limitation,
warranties of merchantability and fitness for a particular purpose. In
addition, Guitarnotes does not represent or warrant that the information
accessible via this web site is accurate, complete or current.
Whilst we endeavour to ensure that the prices displayed on our website are
as accurate as possible (E&OE), we reserve the right to change a price at
any time without notice. If an order is placed for an item with an
erroneous price, and the erroneous price is less than the cost price of
the item, we reserve the right to offer to process the order at cost price
or provide the opportunity for the customer to cancel the order.
Except as specifically stated on this Web site, to the fullest extent
permitted by law, neither Guitarnotes nor any of its
directors, employees or other representatives will be liable for damages
arising out of or in connection with the use of this Web site or the
information, content, materials or products included on this site. This is
a comprehensive limitation of liability that applies to all damages of any
kind, including (without limitation) compensatory, direct, indirect or
consequential damages, loss of data, income or profit, loss of or damage
to property and claims of third parties. For the avoidance of doubt,
Guitarnotes does not limit its liability for death or personal injury to
the extent only that it arises as a result of the negligence of
Guitarnotes, its directors, employees or other
representatives.
DELIVERY
STANDARD DELIVERY SERVICE:
Items in stock are usually despatched within one to two working days (Mon
to Fri) after the order has been received.
If an item is out of stock you will be notified within three working days
and asked if you wish to cancel or wait
Orders are despatched by Royal Mail or Parcelforce Worldwide.
Actual delivery times cannot be fixed and will be anytime between 8am and
6pm (Mon to Fri)
Guitarnotes uses national couriers, specialist carriers and Royal Mail,
who make every effort to deliver your order as quickly and reliably as
possible. Delays due to industrial action or force majeur are beyond our
control.
We offer a standard delivery service and (where applicable) an express
delivery service. Express delivery is dependent on confirmation and
receipt of the order by 11:00hrs (Monday-Friday only)
Standard deliveries are NOT trackable. If you wish your order to be sent
by trackable service please select Express/Prioity service.
DELIVERY DAMAGES
Orders shipped by courier are insured, except for Printed Music orders by
Guitarnotes against loss or damage until signed for by you. It is your
responsibility to inspect the item(s) for external damage before you sign
for delivery. If the outer box is badly damaged, please make a note of
this on the delivery note, and refuse to accept delivery.
After signing for the item(s), please open them as soon as possible and
check the contents. Missing or damaged items must be reported within 24
hours of delivery in writing
CLICK HERE (Also view our Returns Policy)
DELIVERY ADDRESS:
Guitarnotes operates in strict compliance with UK anti-fraud and card
protection legislation and guidelines. When paying by credit or debit
card, we will only deliver to an address already registered with your card
issuer, usually the card statement address. All deliveries made outside
this registered address are at the customer's risk. Claims for
non-delivery will only be accepted to the registered card address.
All transaction information you enter is sent via our secure server to
your own card issuer for authorisation and authentication. If the details
do not match EXACTLY, they advise us to cancel the order.
EXPECTED DELIVERY TIMES
Orders are normally supplied directly from stock. For any item not
in stock we will try to obtain it and despatch it promptly, but there may
be instances outside our control that may cause a delay (e.g.
non-availability of product from UK suppliers, imported titles etc).
RETURNS
Defective Goods
In the unlikely event of a defect, goods will be exchanged. Please note: we only
accept returns of items that have been opened if they are defective.
Please see "To Returning an Item" below for details of how to return
defective items to us. You must inform Guitarnotes of the fault in
writing by email, letter or fax. Telephone notifications are not accepted.
After we receive your fault notification, we will contact you with a
returns reference.
Cancelling An Order
We do not accept returns on goods supplied correctly to order. Within seven days
of the day of delivery,
the purchaser is entitled to notify the seller that he renounces the
purchase. Opening of, or change to the security pack that seals the goods
disqualifies the customer from renouncing the purchase. However, the goods
supplied by Guitarnotes(CD, Video, Printed Music, Books etc) being
directly reproducible media by means of CD or tape recorders,
photocopiers, scanners etc denotes we cannot accept returns on goods
supplied correctly to order.
Returning An Item
To return an item first obtain a Returns Authorisation(RA) number by
contacting us by e-mail
admin@spanishguitar.com . You will be provided with an RA number which
you should include when sending back your order. No return will be
accepted without this reference. Goods accepted for return may be
subject to a 20% restocking charge(minimum £5.00) unless defective. You are responsible
for the cost and safe return to Guitarnotes of any unwanted goods. Please
ensure that you retain proof of sending any item for return. You must take
reasonable care of the item and must return it, and all packaging and
accessories, in its original condition. Delivery charges are not
refundable.
The consumer shall not be entitled to a full refund of the product
purchase price if he/she does not take reasonable care of the Goods either
prior to cancellation of the Contract or, following cancellation, while
the Goods remain in the possession of the consumer. For the purposes of
this clause, a consumer shall be deemed not to have taken reasonable care
of the Goods if such Goods are not returned to Guitarnotes packed in
their original box, with all accessories, manuals etc intact, or if the
Goods or the internal or external packaging is defaced or damaged in any
way.
Guitarnotes cannot, and does not, in any way attempt to warrant the
suitability of goods for a particular purpose. It is your responsibility
to carefully check specifications, sizes and compatibility before
ordering. If you are unsure of the size, suitability or compatibility of
an item, please contact Guitarnotes before placing your order. It is your
responsibility to ensure that you are purchasing the correct product.
Goods purchased from Guitarnotes are not sold on a trial basis.
Please note that all returns are subject to our Terms and Conditions, but
these do not affect your statutory rights
The return address is:
Guitarnotes
Spanish Guitar Centre
44 Nottingham Road
New Basford
NOTTINGHAM
NG7 7AE
United Kingdom
Telephone:
Non-UK residents: +44 115 962 2709
UK residents : 0115 962 2709
Fax:
Non-UK residents: +44 115 962 5368
UK residents : 0115 962 5368
VAT. Reg No. GB 416 267 064
PRIVACY POLICY
Guitarnotes will never sell, nor divulge your email address, or personal
information to ANY third party, except specifically to our delivery
agents, working on our behalf to complete delivery.
The personal information we collect and maintain is subject to the version
of this Privacy Policy in effect at the time of collection. We reserve the
right to change the Privacy Policy from time to time. Please review the
Privacy Policy periodically to make sure it meets your needs.
Guitarnotes is committed to protecting your privacy as outlined in this
Privacy Policy. By submitting personal data manually or in electronic form
to this web site, or by using this site, you give your consent that all
personal data you submit may be processed in the manner and for the
purposes described below.
Guitarnotes will never sell your email address or personal information to
any thrid party, neither will we divulge your email address or any other
contact information to 3rd parties, except agencies working on our behalf
to complete delivery, or where compelled to do so by legal order.
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